The Cost Of Apple Out-Of-Warranty Repair

A couple weeks ago Apple announced their updated prices for Limited One-Year Warranty and Out-of-Warranty repairs following the release of the new iPhone 6 and iPhone 6 Plus.

Apple Raises Repair Costs
Apple raised repair costs for iPhone 6 and iPhone 6 Plus. Sourced from Cult of Mac…
Here’s the complete cost breakdown for out-of-warranty repairs:

• iPhone 6 Plus: $329
• iPhone 6: $299
• iPhone 5s, iPhone 5c, iPhone 5: $269
• iPhone 4s: $199
• iPhone 4, iPhone 3GS, iPhone 3G, Original iPhone: $149

Apple includes one year of limited coverage with every iPhone purchase, but that doesn’t cover accidental damage. Apple charges the following to replace a screen by itself:

• iPhone 6: $109
• iPhone 6 Plus, iPhone 5s, iPhone 5: $129

There’s always a little confusion about what damage Apple covers in its “Limited One Year Warranty,” and what damage they consider “Out of Warranty.” Cult of Mac elaborates on that note, adding, “the catch is that if Apple determines the device has undergone additional damage beyond the screen, it will charge a full service fee. So if you accidentally drop your 6 Plus and crack the screen, Apple could charge you a max of $335.95 to ship it to them and have it fixed.” You can read more from Cult of Mac here.


What to tell your customers?
When customers start bringing in their brand new iPhones for repair. Ask your customers if they have AppleCare+, which is the $99 extended warranty they may have purchased with the phone. If they do have AppleCare+ you can make them aware it will cover 2 incidents of accidental damage, for a service fee of $79 each time. At first you may see this as “losing business” but the customer will appreciate your honesty and willingness to help, and will hopefully remember you when damage occurs to the device after their AppleCare+ warranty is up. If your customer doesn’t have AppleCare+ extended warranty and the iPhone experiences accidental damage, which is the majority of all phone damage, the device won’t be covered under Apple’s limited one-year warranty. Make sure the customer is aware the device is no longer under warranty by apple and by repairing the device you won't void the warranty

Customer doesn’t know if they have AppleCare+ or not? You can help them to check if the phone is covered under AppleCare+ and make the decision easier for them.

We will always support the well being of the iPhone repair industry and the Repair Community as a whole, but you know as well as we do that repair is a service-focused industry. Doing the right thing and making sure your customer is aware of every option is the best service you can offer. Even if you don’t make a sale, they won’t forget how you took the time to help them find a solution to their problem.